1. Kinds of Personal Information We Collect and Hold
We collect and hold the following types of personal information:
- Contact Information: Name, email address, postal address, and phone number.
- Demographic Information: Age, gender, and other relevant details provided during registration, surveys, or clinical trial participation.
- Health Information: Medical history, clinical trial data, and other sensitive information collected during clinical trials, as permitted by law and GCP standards.
- Technical Information: Non-personal data such as IP addresses, browser type, operating system, and device information collected during your visit to the Site.
- Security Monitoring Data: Video footage or images captured by security systems (e.g., CCTV) at our physical premises for safety and security purposes.
- Marketing Preferences: Information about your preferences for receiving communications about our services or products.
2. How We Collect and Hold Personal Information
- Direct Collection: We collect personal information when you provide it through the Site (e.g., registration forms, surveys, or clinical trial consent forms), during in-person visits, or via email or phone inquiries. Information is not stored on this website. Information entered through forms on this website are sent to our email addresses and information relevant to the provision of your care may be imported into our medical/patient/digital database which is directly used in the provision of your care. Copies of your email correspondence and any attachments may also be imported into our medical/patient/digital database as they may also be relevant to the provision of your care.
- Automated Collection: Non-personal information (e.g., IP addresses, browser data) is collected automatically via standard server operations and cookies to enhance your online experience.
- Clinical Trials: Health and trial-related data is collected in accordance with GCP guidelines, with explicit consent from participants.
- Security Monitoring: Our physical premises are monitored by security systems (e.g., CCTV), and visitors are recorded for safety and security purposes. Signage is displayed to inform individuals of monitoring.
- Cookies: We use cookies to save preferences and improve Site functionality. You can disable cookies in your browser settings, but this may affect Site performance.
Personal information is stored securely in Australia, on encrypted servers compliant with GCP and APP requirements. Access is restricted to authorised personnel, and data is retained only for as long as necessary for the purposes outlined below or as required by law.
3. Purposes for Collecting, Holding, Using, and Disclosing Personal Information
We collect, hold, use, and disclose personal information for the following purposes:
- Clinical Trials: To conduct and manage clinical trials in accordance with GCP standards, including participant recruitment, data analysis, and reporting to regulatory authorities.
- Site Operations: To improve the Site’s functionality, content, and user experience.
- Communication: To respond to inquiries, provide updates about our services, or send marketing communications (with your consent).
- Security: To ensure the safety of our premises, staff, and visitors through security monitoring systems.
- Legal Compliance: To comply with legal obligations under the Privacy Act 1988 (Cth), GCP guidelines, and other applicable regulations.
- Business Purposes: To work with trusted business partners (e.g., research collaborators or service providers) to support our operations, provided they adhere to privacy and GCP standards.
We will not use or disclose your personal information for purposes unrelated to those listed above unless we obtain your consent or are required by law.
4. Consent for Recordings
- Security Monitoring: Our premises are monitored by CCTV and other security systems to ensure safety. By entering our premises, you acknowledge that you may be recorded. Footage is stored securely and used solely for security purposes, unless otherwise required by law.
- Marketing Purposes: If we intend to record you (e.g., via photographs, videos, or audio) for marketing purposes, we will obtain your explicit consent beforehand. You may withdraw consent at any time by contacting us (see Section 8).
5. Disclosure of Personal Information
We may disclose personal information to:
- Service Providers: Third parties (e.g., IT providers, clinical trial collaborators) who assist with our operations, subject to strict confidentiality agreements and compliance with APPs and GCP.
- Regulatory Authorities: As required by law or to comply with clinical trial reporting obligations under GCP.
- Business Partners: For research or operational purposes, with your consent or as permitted by law.
6. Cross-Border Disclosure
We store personal information primarily in Australia. If personal information is disclosed to overseas recipients (e.g., for clinical trial collaboration), we will take reasonable steps to ensure the recipient complies with the APPs or equivalent standards, as required by APP 8. Countries where recipients may be located include United States, European Union, and we will notify you if other countries are involved.
7. Accessing and Correcting Your Personal Information
Under APP 12 and 13, you have the right to:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of inaccurate, incomplete, or outdated information.
To make a request, contact us via email at info@caprineuro.com.au or by mail at:
Attn: Privacy Officer, Capri Neuro c/o Gold Coast Private Hospital, 14 Hill St, Southport QLD 4215
We will respond within a reasonable period (usually within 30 days) and may charge a reasonable fee for processing access requests, as permitted by law.
8. Complaints
If you believe we have breached the Privacy Act 1988 (Cth) or mishandled your personal information, you may lodge a complaint by contacting us at:
- Email: info@caprineuro.com.au
- Mail: Attn: Privacy Officer, Capri Neuro c/o Gold Coast Private Hospital, 14 Hill St, Southport QLD 4215
We will investigate your complaint and respond within 30 days. If you are unsatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These steps include:
- Encryption of data stored on our servers.
- Access controls limiting data access to authorized personnel.
- Secure disposal of data no longer needed, in accordance with GCP and APP requirements.
However, no internet transmission is 100% secure. By providing information via the Site, you acknowledge this risk.
10. Children Age 18 and Under
Individuals under 18 are not permitted to register, book services, or participate in clinical trials without parental or guardian consent. Capri Neuro Pty Ltd does not provide services to individuals who are under the age of 18.
11. Cookies and External Links
- Cookies: As described in Section 2, cookies enhance Site functionality. You can manage cookie settings via your browser.
- External Links: The Site may link to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing information.
12. Choice/Opt-Out
You may opt out of receiving marketing communications at any time by:
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be posted on the Site, and significant changes will be notified to you where required by law. By continuing to use the Site, you accept the updated policy.
14. Contact Us
For inquiries, complaints, or to exercise your rights, contact:
- Email: info@caprineuro.com.au
- Mail: Attn: Privacy Officer, Capri Neuro c/o Gold Coast Private Hospital, 14 Hill St, Southport QLD 4215
